Shipping & Returns
All of our skincare products are made by hand in small batches to ensure maximum potency and freshness. Please allow for 1-2 business days for us to receive and fully process your order.
SHIPPING - UK
Delivery within the UK will usually take around 2-3 business days and is free when you spend £70 or more in our online shop. We ship all UK orders via Royal Mail.
INTERNATIONAL SHIPPING - EUROPE & THE REST OF THE WORLD
For international orders, please proceed to checkout to make sure your country of origin is listed. We apologise if we do not currently ship to your home country, but please rest assured we are constantly trying to expand d’still so it may be enjoyed world wide. The cost of shipping your order will be calculated and applied during checkout.
CUSTOMS FEES, IMPORT DUTIES & LOCALLY APPLIED VAT
(EUROPE & THE REST OF THE WORLD)
It is important to be aware that when a package is delivered internationally (to Europe and the rest of the world), it may be subject to locally applied VAT, customs duties, import taxes, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
D’STILL Apothecary Ltd cannot guarantee whether you will or will not be charged any locally applied VAT, customs taxes or duties upon receipt of your order. In purchasing goods from D’STILL Apothecary Ltd the customer acknowledges that they are responsible for paying any of these additional costs (duties, taxes, VAT and customs clearance fees) associated with their order. These charges can vary widely and are often based on the price and type of item, package weight and dimension, origin country, and the taxes, duties, and fees of the destination country. D’STILL Apothecary Ltd cannot predict which of these fees, if any, will be applied, and therefore cannot calculate nor collect these fees or taxes during the checkout stage of our website.
D’STILL Apothecary Ltd isn’t responsible for any additional charges that may apply after a purchase is completed via our website www.dstill.co.uk.
Due to the hand made nature of our products, their potency and freshness, exchanges and returns will not be offered for the reason of general dissatisfaction. Each of our product pages provide comprehensive information about our formulas so you can make informed decisions as to whether our products are right for you before purchase. If you have any specific questions regarding a formula before purchase please email email@example.com and our natural skincare formulator Ula will be in touch to respond to any questions you may have regarding your skin concerns and how our products can help.
In the case of any damaged or defective items in your order please send a detailed email accompanied by a photograph of your order to firstname.lastname@example.org no later than 5 days after delivery and we will asses the defect and issue a replacement of the item immediately.
We look forward to helping you achieve the most happy, healthy and glowing skin imaginable.